Healthcare Help and Advice

What kind of healthcare staffing services do you provide?

We provide a range of services, ranging from the supply of temporary nursing or care staff on an ad hoc basis right through to effectively managing an organisation's temporary healthcare staff requirement.

What kind of staff do you supply?

We can supply all grades of nursing staff and healthcare assistants. We do not currently supply Doctors, PAMs or domestic/cleaning staff.

What kind of customers do you supply?

We supply our staff to organisations like the NHS, Nursing and Care homes, Schools, Prisons, Sheltered Accommodation and Supported Living Units, District Nursing teams, Factories, Workplaces and Private Hospitals.

What are your charges?

Our charges vary according to location, grade of staff requested and the type of client requiring our services. Our local branches are very happy to discuss clients' requirements in detail so that we can deliver the most cost effective solution for their needs.

How quickly can you supply?

In most cases we aim to respond to requests for staff immediately, even if the call is outside our normal operating hours. We will also work with neighbouring Prestige Nursing + Care branches if one branch is unable to supply initially.

Are you on the NHS Framework agreements?

We are on all the Buying Solutions agreements and our staff will be fully checked and vetted in accordance with those standards before being supplied.

Do you run credit checks on new clients?

We do run credit checks on new clients before we supply, but once a regular payment history has built up we are able to offer terms more aligned to the client's proven ability to pay.

What if I have a complaint about a member of Prestige's staff?

In the unlikely event that you are unhappy with the service provided by our nurses or healthcare assistants, you should contact your local Prestige Nursing + Care branch in the first instance. The team there will discuss the complaint, along with any remedial action that they feel is appropriate.

What about travelling expenses?

We charge travelling expenses for staff in addition to their hourly rate and these can be seen clearly on our charge sheets.

How often do you invoice?

We will send you an invoice for the work conducted the week after it has been completed. This gives us time to validate the staff member's timesheet against the original request. Our payment terms are 30 days from the date of the invoice and contact details for our central accounts team can be found on the invoice.

What if I have a query on the invoice?

If the query relates to the charges levied or the care carried out then you should contact the local Prestige branch in the first instance. If the query relates to whether payment has been received or other administrative matters then you should contact the central accounts team using the numbers provided.

What about your franchised branches?

Although our franchised branches look and operate in an identical manner to the company-owned branches, some do have different terms of business and invoicing arrangements because they are separate companies in their own right. Contact you branch to clarify their arrangements if you are unsure. A list of our franchised branches can be found on the branch locations page on our website.